Appointment Cancellation, Late Arrival, and No-Show Policy

1. 12-Hour Notice Requirement: Your appointment slot is reserved exclusively for you. If you need to reschedule or cancel your appointment, you must provide a minimum of 12 hours’ (message) notice via phone or email. Cancellations made with less than 12 hours’ notice will be subject to a Late Cancellation Fee equivalent to [25%] of the standard session rate.
2. Late Arrival and Session Shortening: If you arrive late to your scheduled session (less than 15 minutes), the session will still end at its original, designated time to respect the schedule of subsequent clients. You will remain financially responsible for the full cost of the complete scheduled session.
3. The 15-Minute No-Show Rule: If you are late for more than 15 minutes to an appointment, without contacting this office, the session will be marked as a “No-Show.” The session will be cancelled to protect therapeutic structure, and you will be billed 50% of the Full Session Fee.
4. Policy Regarding Personal Emergencies: We understand that sudden crises occur. Fees resulting from late cancellations or missed sessions may be waived at the sole discretion of the counsellor (exclusively for sudden, severe illnesses or unavoidable personal/family emergencies). Preventable conflicts (e.g., general work scheduling conflicts, everyday traffic, forgetfulness) do not qualify for a waiver.

Client Acknowledgement: By signing below, I certify that I have read, understood, and agree to abide by the terms of this Late Arrival, Cancellation, and No-Show Policy. I authorize this office to process designated fees to my payment method on file in the event of a violation